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FAQ

People from all walks of life hire private investigators, such as an individual
looking to learn hidden information about someone (or something),
insurance agencies, lawyers, corporations, small business, government and
even the police all have reasons to procure the services of a private
investigator.

Private investigators are experienced in searching public records and have
access to information sources that the general public does not. Many
commercial industry related databases are not available to people within an
investigation licence.

A private investigator can help you in getting the answers your need.
Whether the answers you seek are to help you navigate the mine fields of a
relationship, protect your business or even give you peace of mind a private
investigator will be able to help you.

We will ask you to provide descriptions or a photo (if you have one) of the
subject, as well as any known information about their day to day routine.
The more initial information you can provide, the less expensive your
investigation will be. You shouldn’t have to pay for information your
already know and can prove by yourself.

The cost of the investigation depends heavily on the assignment. Our
charges will be determined mostly by the amount of time spent on your case
and without knowing your specific situation it’s hard to deliver an accurate
quote. As a rough guide, surveillance and factual investigations cost
approximately $100 per hour, with it coming down to $80 an hour should
the investigation go over twenty hours.
There are also many fixed price services, such as process serving, some
background checks, process serving and online investigations.
We have reasonable rates and will always endeavour to work within your
budget to get you the results you need. Private investigators will usually
require retainer payments before an investigation commences.

Immediately. We have experienced investigators available at all time, so as
soon as the retainer payment is confirmed, and you have provided the
required starting information we start the investigation. We understand that
most investigations are time sensitive, so we work quickly. Very quickly.

Private investigators will protect all client information as we are obligated
by state law not to divulge information about our clients to any other party
unless ordered as every information, we gather during the investigation is
kept strictly confidential. The police are not given access to our clients’
confidential reports and evidence, or any of your personal information.
However, you can give your consent for us to release details to the
authorities or testify in court if you desire.

We prefer bank deposit to our Australian bank account as there are no fees.
We can accept payment via credit card (PayPal), but we will have to pass the
fees onto you. Currently they are 3.5%.
We also accept Bitcoin should you really need to cover your tracks.

24/7, all day, every day. We have access to the largest network of national
and international investigations at all times.

We do guarantee our work, but we cannot always guarantee that the result of
an investigation or search will provide you with the information you desire.
We guarantee the truth and there are instances where people do not like what
they’ve learnt. Our clients are well informed about the progress of an
investigation and the need for any additional searches or records.